Frequently Asked Questions

SHIPPING

I am happy to offer free next day local delivery in Greater Victoria on all orders.

Delivery area includes:

  • Victoria
  • Saanich
  • View Royal
  • Saanichton
  • North Saanich
  • Sidney
  • Cadboro Bay
  • Oak Bay
  • Cordova Bay
  • James Bay
  • Langford
  • Vic West
  • Colwood
  • Esquimalt
  • Fernwood
  • Fairfield
  • Gordon Head

Please leave a phone number in the notes at checkout and I will arrange contact free delivery with you. 

Please note I am not entering buildings or using buzzers to minimize contact. 

Thank you!

PLEASE NOTE: I will be on vacation from May 15 - May 25th 2022. If you place an order during that time it will be shipped or delivered by May 27th when I return. Thank you for your patience!

WITHIN BC:

Free shipping on all orders over $75

Flat rate of $10 for orders under $75

REST OF CANADA:

Free shipping on all orders over $100

Flat rate of $15 for orders under $100

Orders are shipped using Canada Post, FedEx or Purolator.

All orders over $10 value are sent with tracking.

PLEASE NOTE: I will be on vacation from May 15 - May 25th 2022. If you place an order during that time it will be shipped or delivered by May 27th when I return. Thank you for your patience!

If you are in Victoria - I offer next day local delivery on all orders.

Please note that orders are shipped from Victoria BC. within 1-3 business days of when your order is placed.

PLEASE NOTE: I will be on vacation from May 15 - May 25th 2022. If you place an order during that time it will be shipped or delivered by May 27th when I return. Thank you for your patience!

Orders within the lower Mainland usually arrive withing 2-3 days. (Victoria - Vancouver)

Orders to the Gulf Islands and the rest of BC can take anywhere from 2 - 4 days depending on your location. 

Orders to the rest of Canada can take anywhere from 3 days to Winnipeg and anywhere from 5 to 10 days to Ontario, Quebec and the Maritimes.

All packages are sent by expedited delivery with tracking so you can see your expected delivery date.

Please send me a message if you have a deadline or need a package sent by a specific date. There are shipping options for next day or 2 day delivery across Canada.

ORDERS

PLEASE NOTE: I will be on vacation from May 15 - May 25th 2022. If you place an order during that time it will be shipped or delivered by May 27th when I return. Thank you for your patience!

Once your order has been placed, an email confirming your order details and shipping information will be sent to you.


Please review this carefully and contact us as soon as possible if you see any information that is not correct.
 

Your order is carefully packed and shipped out within 1-2 business days. 

You will receive a confirmation email with all the shipping details and a tracking number.

Yes - absolutely but only if the order has not shipped.

Most orders ship one day after the order has been placed.

If you would like to add or remove any items from your order please email be ASAP and I will adjust accordingly and send you an updated order confirmation.

Thank you!

RETURNS

WHAT IS YOUR RETURN POLICY?

If you are not fully satisfied within 30 days of receiving your order, you are more than welcome to return it for a store credit or a full refund.

If I made a mistake and you received the wrong item - first of all, so sorry and second send an email as soon as you can. I will send the correct item to you with a prepaid return label.  I know how much time and effort goes into planning celebrations and understand how important it is to receive the correct items. I do my very best not to make any mistakes!


To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging.


The original shipping on an order is non-refundable and we do not offer free-shipping on returns.

**Please note  that you are responsible for properly packaging your order and shipping it back at your expense.**

Refunds (if applicable)


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, a refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a couple of days.



Late or missing refunds (if applicable)


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.



Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately sale items cannot be refunded.



Exchanges or Damaged Items (if applicable)


We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@wishesthepartystore.ca and we will send you instructions. If you receive an item and it is damaged during shipping please send an email and a picture of the item. I will be in contact with you to discuss a refund or if a claim must be submitted to the carrier.



You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

 Depending on where you live, the time it may take for your exchanged product to reach you may vary.



If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You are able to make a return within 14 days of purchase.

To start a return - please send an email to hello@wishesthepartstore.ca with the following information: (returns sent without contacting me first will not be refunded)

  1. Order number
  2. Reason for the return
  3. Please indicate if you would like a store credit or a refund or an exchange

Please note - You are responsible for properly packaging the return and shipping is at your expense.

Once I have received you unused item in perfect condition, I will then process the return and the purchase amount will be refunded to the original method of payment.

I can also offer a store credit instead of a refund - I am hopeful that you will be happy with your original purchase and you won't need to refund anything!

COVID PROTOCOLS

During these unprecedented time in our lives, health and safety are very important to me. I follow a safety plan developed by WorkSafe BC to ensure that I use best practices while running my business. 

I wear a mask and gloves while packing your order and make sure to sanitize all of the items as they are packed.

My wish for everyone is that celebrations still happen even during these times, although a bit smaller in size, bringing smiles to faces and joy to you and your loved ones.